Customer Support Specialist

Responsibilities

• Resolve customer issues by coordinating with Sales, Operations, Supply Chain Management, and other internal or external teams
• Recommend appropriate solutions for customer requests, including production scheduling, resourcing, quotes, and invoicing
• Proactively inform customers on issue status and clarify any doubts to ensure a positive experience
• Prepare and analyze regular statistics and forecasts using available tools
• Track regular sales performance against targets and share insights with management

Requirements

• High School diploma and 3 to 5 years of relevant experience
• Proficiency in Microsoft Office (Excel, Word, PowerPoint, and Outlook)
• Required experience using SAP
• Strong communication skills to interact with management, vendors, and end customers
• Ability to work effectively in a fast-paced environment requiring quick decision-making and teamwork
• Demonstrated ability to work with people from diverse backgrounds

Preferred Qualifications

• Experience using Salesforce

About the Company

ABB is a global technology leader that helps industries run leaner and cleaner. We are committed to pushing the boundaries of technology to drive performance, shape new business models, and find new ways of working that benefit our customers, partners, and society.