Customer Support Representative

Responsibilities

• Provide customer support across multiple channels including Email, Twitter/X, Facebook, Instagram, and Reddit
• Resolve order-related issues such as address changes, refunds, lost shipments, and product defects
• Assist with internal operational and logistical tasks to ensure smooth product releases and deliveries
• Engage with the online community on social media by responding to inquiries and feedback
• Act as a brand ambassador while maintaining the Youtooz brand voice

Requirements

• 1+ years of experience in customer support across multiple channels (email, chat, phone)
• Experience working in high-volume and fast-paced environments
• Proficiency in e-commerce platforms such as Shopify, WooCommerce, or SquareSpace
• Experience using ticketing systems like Zendesk, Jira, or Zoho
• Excellent written English and strong attention to detail
• Ability to work independently and efficiently in a remote setting

Preferred Qualifications

• Bachelor's Degree or higher
• Written fluency in additional languages
• Experience in Social Media Support or Community Management
• Strong familiarity with internet and pop culture

About the Company

Youtooz creates designer toys for the heroes and role models of the internet—Youtubers, Instagram influencers, celebrities, athletes, rappers, and more. Our mission is to bring the people you love to watch online into real life.