Customer Support Representative

About the Company

PayPay Card Co., Ltd. was established in 2021 to provide convenient fintech services by integrating with the "PayPay" payment platform, which has surpassed 70 million users. We leverage the latest technologies, including AI, to drive rapid service development and business growth in the Japanese cashless payment market.

Responsibilities

• Provide guidance and collection services for delinquent accounts via telephone
• Consult with customers regarding repayment plans and manage progress
• Perform administrative tasks related to phone calls, such as recording conversation logs and updating repayment methods

Requirements

• Experience in customer interaction (call center, customer support, help desk, etc.)
• Basic PC operation skills

Preferred Qualifications

• Experience in customer support roles within a contact center or service operations

Benefits

• Social insurance (Health, Welfare Pension, Employment, Workers' Accident Compensation)
• Corporate-type defined contribution pension plan
• Asset formation savings system (General, Housing, Pension)
• Annual leave (14 days in the first year)
• Personal leave (5 days per year for self, family, or pet care)