Customer Support Representative

Responsibilities

• Manage a large volume of inbound and outbound calls, emails, social media, and WhatsApp chats with efficiency.
• Identify and address customer needs to ensure total satisfaction and resolve technical difficulties.
• Troubleshoot product or service-related issues and guide customers through step-by-step resolutions.
• Recommend additional products or services through suggestive selling to enhance the customer experience.
• Resolve customer complaints professionally and empathetically to maintain loyalty.
• Document all customer interactions and details accurately within the CRM system.
• Provide feedback and insights to the management team for continuous product and process improvement.

Requirements

• Completed technical or partial university studies in Business Administration, Communications, or a related field.
• At least 1 year of experience in customer service or support, preferably in the sales or financial sector.
• Intermediate proficiency in Microsoft Office tools and Google Suite.
• Strong communication skills with the ability to handle difficult situations under pressure.
• High agility in keyboarding, spelling, and writing.

Preferred Qualifications

• Experience using Customer Relationship Management (CRM) software.
• Background working within the financial services or technology industries.

Benefits

• 100% company-funded private health insurance for employees and their immediate family.
• 20 days of vacation.
• Phone financing, headphones, home office equipment, and wellness perks.
• $2,000 USD annual Co-working Travel perk.
• $2,000 USD annual Professional Development perk.

About the Company

PayJoy is a mission-first Public Benefit Corporation dedicated to helping underserved customers in emerging markets achieve financial stability. Through patented secured credit technology, point-of-sale financing, and card offerings, PayJoy provides an on-ramp for millions of people to enter the credit system and improve their quality of life.