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Owner
Posted a day ago

Customer Support Representative

OwnerCustomer Support Representative
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Perks & benefits

CommissionHealth InsurancePaid LeaveRelocation AllowanceVisa

Requirements

3-5+ years customer support experience, Fluency in Spanish and English (C1/C2), Experience in B2B SaaS or technology, CRM experience (Salesforce preferred), Ability to work flexible shifts including weekends, Reliable home workspace with high-speed internet

Skills

SalesforceSaaS

About the role

Responsibilities

  • Deliver hospitality-driven, empathetic support via high-volume inbound phone calls, chats, and emails
  • Manage multiple concurrent conversations and tasks while maintaining strong organization and follow-through
  • Take ownership of complex or high-priority issues using structured problem-solving and sound judgment
  • Consistently meet or exceed a 90%+ customer satisfaction score (CSAT)
  • Document all customer interactions thoroughly in Salesforce to ensure visibility and accountability
  • Identify recurring patterns and surface insights to help improve internal tools and customer documentation

Requirements

  • 3-5+ years of customer support experience, ideally in B2B SaaS, technology, or e-commerce
  • Fluency in both Spanish and English (C1/C2 level) with strong written and verbal skills
  • Experience working in a CRM environment (Salesforce preferred) and familiarity with telephony systems
  • Ability to work flexible shifts, including weekends, within the 7:00 AM – 8:00 PM PST window
  • Proven ability to stay calm and solution-oriented in high-pressure, time-sensitive situations
  • A reliable home workspace with stable, high-speed internet and minimal background noise

Preferred Qualifications

  • Background in hospitality, restaurants, or retail environments
  • Experience supporting small business owners or hospitality-focused businesses
  • Familiarity with support metrics such as CSAT, QA, FCR, and SLAs
  • Experience collaborating within a remote or distributed global team

Benefits

  • Competitive compensation (local equivalent to $20,000 USD annually)
  • Comprehensive health coverage
  • Remote work setup with a WFH stipend
  • Unlimited PTO and additional team perks

About the Company

Owner is an AI-native system designed to help local businesses, starting with restaurants, succeed in the digital age. Our platform powers everything from websites and online ordering to CRM and POS systems, acting as an agentic partner that drives demand and helps operators run their businesses more efficiently.

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Customer Support Representative

Owner · Costa Rica

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