Customer Support Representative

Responsibilities

• Assist customers via phone, email, and chat regarding all inquiries related to OVHcloud services
• Deliver high-quality service to ensure a premium customer experience
• Follow up on customer requests until full resolution while respecting committed deadlines
• Interact with various departments to ensure proper handling of customer needs
• Share knowledge and best practices with team colleagues
• Continuously train on new products, tools, and technologies

Requirements

• Successful previous experience in technical support
• Strong interpersonal skills and excellent written communication
• Passion for IT and ability to work in a fast-paced, evolving environment
• Highly organized and versatile professional
• Strong sense of service with a focus on pedagogy and active listening
• English proficiency at a B2 level (written and oral)

Preferred Qualifications

• Experience using a CSM (such as ServiceNow)
• Prior experience using OVHcloud products

Benefits

• Hybrid remote work policy
• Employee stock ownership plan
• Seniority recognition program
• Vacation and sports subsidies
• Online training and certification platform
• Digitalized medical and social support for you and your family

About the Company

OVHcloud is a major player in the free and responsible cloud industry. We are driven by the desire to build the future together and defend the freedom to innovate.