Customer Support Representative I

Responsibilities

• Provide customer service support to process, track, manage and maintain CAGE code registration transactions
• Verify and validate registration information and identify registration issues or special circumstances
• Address CAGE code registration inquiries received through DLA’s enterprise level customer service center, Congressional Liaison Office, or other sources
• Maintain associated records, supporting documentation, and communications in accordance with CAGE Program Office policy

Requirements

• High school diploma
• Minimum six months of experience in CAGE Code registration operations or a similar federal registration process
• Experience in direct customer service support
• Must possess IT-II security clearance or have a current National Agency Check with Local Agency Check and Credit Check (NACLC)

Preferred Qualifications

• Proficiency with Microsoft Office suite, internet, and email
• Professional oral and written communication skills
• Strong telephone skills

About the Company

Electrosoft Services, LLC is an award-winning company that provides comprehensive technology-based solutions and services to federal customers, specializing in cybersecurity, ICAM, Zero Trust, and enterprise AI.