Customer Support Representative

Responsibilities

• Providing Customer Support for the website users
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits
• Follow communication procedures, guidelines, and policies
• Responding promptly to customer inquiries via chat and email
• Keeping records of customer interactions, transactions, comments and complaints
• Entering data into a CRM, other online tools, and cloud-based platforms

Requirements

• Excellent written English skills
• Basic technical background and experience using apps
• Proactive approach and problem-solving skills
• Ability to multi-task, prioritize, and manage time effectively
• Customer orientation and empathy

Preferred Qualifications

• Previous experience in the Client support area

Benefits

• Competitive compensation linked to EUR rate
• Medical insurance after the trial period
• English classes
• Corporate training and parties

About the Company

Helpware is a global company providing outsourcing back-office services with offices in the USA, Mexico, Ukraine, and the Philippines. We help small businesses as well as enterprises to free up their teams so they can focus on strategic high-value tasks.