Customer Support Representative

Responsibilities

• Provide exceptional customer support through phone, email, chat, Q&A platforms, ratings, and reviews
• Understand customer concerns and research the right information to provide accurate responses
• Help customers with product questions, promotions, pricing, package information, and service-related topics
• Maintain detailed and accurate customer records while following required procedures and guidelines
• Follow healthcare and compliance processes when handling customer complaints and sensitive cases
• Escalate complex situations to the appropriate internal teams when needed
• Support order fulfillment processes, including returns and customer requests
• Manage priorities independently while maintaining quality and productivity standards

Requirements

• 2+ years of customer service or call center experience
• Strong English communication skills (American English preferred)
• Experience supporting customers through email and chat
• Strong problem-solving and objection-handling skills
• Proficiency with Google Workspace and Microsoft Office
• Ability to manage difficult or sensitive customer conversations professionally

Benefits

• $16,500 MXN gross monthly salary
• Paid training
• Full law benefits
• 8% Savings Fund
• $1,000 MXN monthly food vouchers after 2 months
• Major Medical Insurance after 3 months