Customer Support Representative

Responsibilities

• Answer tenant questions via telephone and email
• Handle reports, complaints, and requests with appropriate follow-up
• Coordinate with colleagues and other departments to assist tenants
• Provide clear feedback and aftercare to tenants
• Identify recurring questions or bottlenecks
• Contribute ideas for improving processes and customer contact

Requirements

• Experience with telephone customer contact
• Minimum MBO working and thinking level
• Proficiency in Dutch and English
• Ability to work independently and carefully
• Professional and calm demeanor during challenging conversations
• Strong sense of responsibility and collaborative mindset

Preferred Qualifications

• Experience in the real estate industry or residential rentals

Benefits

• Gross monthly salary between €2,700 and €3,800 (based on 40 hours)
• 32 to 40 hours per week
• Hybrid working possibilities
• Travel allowance (€0.23 per km) or NS-Business Card
• 28 vacation days plus 3 unscheduled days
• Laptop and phone provided
• Access to on-site sports facilities

About the Company

Heimstaden is a Scandinavian residential landlord active in several European countries. In the Netherlands, we manage more than 50,000 homes, working daily to provide excellent service and a safe living environment for our tenants.