Customer Support Representative

Responsibilities

• Respond to customer inquiries, expedite critical orders, and research order status
• Provide support for quote preparation, order tracking, backlog processing, and invoicing
• Resolve discrepancies, customer credit issues, and returns effectively
• Maintain positive customer relations by resolving claims and complaints in accordance with consumer laws
• Identify and investigate opportunities to improve internal processes and key performance metrics
• Maintain and update electronic and hard copy records accurately

Requirements

• Proven experience in North American customer calling environments
• Availability to work exclusively during US shift timings
• Knowledge of eCommerce processes, specifically Order to Cash (O2C)
• High School Diploma or equivalent
• Fluency in the English language
• Strong computer, email, phone, and problem-solving skills

About the Company

Farnell, an Avnet company, is a global high-service distributor of technology products, services, and solutions for electronic system design, maintenance, and repair. As part of the Avnet family, we support customers and suppliers at every stage of the product lifecycle, helping companies accelerate the design and supply stages of product development.