Customer Support Representative

Responsibilities

• Respond to customer inquiries, expedite critical orders, and resolve issues for the North American market
• Provide support for quote preparation, order tracking, backlog processing, and invoicing
• Manage returns, discrepancy resolutions, and customer credit issues
• Maintain positive customer relations by resolving claims and complaints effectively
• Identify and investigate opportunities to improve internal processes and key performance metrics
• Maintain and update electronic and hard copy records accurately

Requirements

• Proven experience in North American customer calling environments
• Ability to work exclusively during US shift timings
• Knowledge of eCommerce processes, specifically Order to Cash (O2C)
• High School Diploma or equivalent
• Fluency in the English language
• Strong computer, email, and phone communication skills
• Excellent problem-solving abilities

About the Company

Farnell, an Avnet company, is a global high-service distributor of technology products, services, and solutions for electronic system design, maintenance, and repair. As part of the Avnet family, we support customers and suppliers at every stage of the product lifecycle, helping companies accelerate the design and supply stages of product development.