Customer Support Representative

Responsibilities

• Support customers with inquiries and concerns via telephone and email
• Act as the primary point of contact for customer requests
• Work within a fixed team to process and forward customer concerns
• Collaborate closely with various operational teams to solve issues structurally
• Participate in regular training regarding products, processes, and internal workflows

Requirements

• Very good German language skills (minimum C1 level)
• Strong communication, empathy, and solution-oriented mindset
• Team player with a positive and open attitude
• Initial experience in customer service or similar roles, or motivated career changer
• High value placed on reliable and service-oriented customer care

Benefits

• Attractive salary package including an unlimited commission model
• Company car or travel budget
• Opportunity to work in Germany's first green unicorn
• Diverse and highly motivated international team
• Impactful role in the solar energy transition
• Legendary team spirit and company events
• Transparent culture with short decision-making paths

About the Company

Enpal aims to put a solar system on every roof, a storage unit in every house, and an electric car in every garage. The company provides integrated solutions for decentralized energy, including solar systems, battery storage, wallboxes, smart meters, and heat pumps, powered by their AI-supported platform Enpal.One+.