Customer Support Representative

Responsibilities

• Respond to customer inquiries on technical issues via all relevant communication channels
• Resolve and troubleshoot simple or complex customer issues
• Speak to customers to identify the root cause of problems
• Provide timely and accurate customer feedback
• Manage multiple cases across call, email, and chat channels
• Troubleshoot customer issues and escalate bug reports
• Maintain established service levels and productivity standards
• Respond to on-call incidents outside of regular working hours

Requirements

• Minimum of 3 years in customer support
• Native fluency in Japanese
• Proficiency in English
• Proficiency in Windows and Mac OS
• Strong problem-solving skills and attention to detail
• Ability to handle technical troubleshooting

Preferred Qualifications

• Additional work experience in a technical field

About the Company

Dialpad is an AI-native business communications platform that unifies calling, messaging, meetings, and contact center on a single platform powered by real-time AI.