Customer Support Operations Specialist

About the Company

Levelpath is a mobile-first, AI-powered platform on a mission to revolutionize the modern procurement software industry. Founded in 2022 and backed by Silicon Valley venture capital, we focus on delivering delightful user experiences to make enterprise procurement faster, safer, and more transparent.

Responsibilities

• Drive customer experience by answering support tickets and providing user guidance
• Generate product documentation and report bugs to product and engineering teams
• Support customers by reviewing, cleaning, and migrating datasets
• Interact with customer team members to identify service improvement areas
• Act as a product expert to drive adoption and satisfaction
• Serve as a trusted advisor and support to the customer team

Requirements

• 2+ years of experience in a data analyst or reporting role
• Proficiency in Excel or Google Sheets for large dataset analysis
• Demonstrated problem-solving skills with high attention to detail
• Strong organizational skills and experience improving processes
• Excellent written and verbal communication skills
• Ability to flourish in a fast-paced, agile environment
• Self-starter mindset with effective collaboration skills

Benefits

• Health insurance
• Competitive compensation and equity package
• Commuter benefits (paid public transport or office parking)
• In-office snacks and team lunches twice a week
• Team-driven happy hours and celebrations