Customer Support Officer

Responsibilities

• Act as the primary point of contact for client enquiries via live chat, email, telephone, and in-platform channels.
• Guide new clients through the onboarding journey, including account registration and KYC verification.
• Assist clients with account-related matters such as profile updates, password resets, deposits, and withdrawals.
• Provide technical support for MetaTrader 4, MetaTrader 5, and MultiBank-Plus platforms.
• Address questions regarding Forex, CFD, commodity, index, equity, and digital-asset products.
• Investigate and resolve client issues or escalate technical, payment, or compliance matters to relevant departments.
• Maintain accurate records of all client interactions within CRM and ticketing systems.
• Liaise with internal teams including Compliance, Payments, Dealing, IT, and Operations.

Requirements

• Bachelor's degree in business, finance, economics, communications, or a related field.
• Demonstrated experience in a customer service, client support, or contact-centre role.
• Fluency in either English or Arabic with strong written and spoken communication skills.
• Proficiency with CRM tools, ticketing platforms, and standard office applications.
• Strong attention to detail and accuracy when handling sensitive client information.

Preferred Qualifications

• Working knowledge of MetaTrader 4 (MT4) and MetaTrader 5 (MT5).
• Familiarity with Forex and CFD products and trading conditions.
• Experience supporting KYC and client onboarding processes within a regulated firm.
• Exposure to deposits, withdrawals, and back-office or payment operations.
• Fluency in additional languages.

Benefits

• Competitive salary plus performance-based incentives.
• Access to a dynamic, international, and fast-growing environment.
• Strong opportunities for career progression within a global financial group.

About the Company

MultiBank Group is a global financial pioneer established in 2005. Headquartered in Dubai, we specialize in delivering cutting-edge trading technology, unparalleled liquidity, and exceptional customer service across Forex, Metals, Shares, Indices, Commodities, and Cryptocurrency CFDs. We serve over 2 million clients across 100 countries and are regulated by over 18 financial regulators worldwide.