Customer Support Manager

Responsibilities

• Develop and execute strategic business plans for the Makro Body & Face category and respective customers
• Collaborate with Category and Channel teams to create integrated promotional plans and manage investments within budget
• Identify opportunities to win at the point of sale, focusing on distribution, availability, and merchandising
• Negotiate trade terms, funding, and counterparts in alignment with Unilever's category strategy
• Monitor customer performance by tracking market share and contribution levels
• Conduct monthly and quarterly business reviews and data analysis to provide accurate business requirements
• Act as a brand ambassador for Unilever while representing customer interests internally

Requirements

• Bachelor's or master's degree in Business Administration, Marketing, or a related field
• Minimum of 3 years of experience in Sales & Marketing in a customer-facing role
• Proven track record in Key Account Management, Modern Trade, or Channel Development
• Strong skills in developing and implementing customer and channel investment strategies

Preferred Qualifications

• Experience within the FMCG industry
• Background in Marketing or Trade Marketing

About the Company

Unilever is a global leader in consumer goods, with products used by 3.4 billion people every day across 190 countries. We are driven by a purpose to make sustainable living commonplace, believing that doing business the right way drives superior performance. At Unilever, we offer an inclusive, collaborative, and flexible working environment where you can shape your own future.