Customer Support Manager

Responsibilities

• Develop and execute strategic business plans for specific categories and customers to drive growth.
• Create joint customer business plans in collaboration with Category and Channel teams.
• Manage customer promotion investments and develop optimal integrated promotional plans within budget.
• Identify opportunities to win at the point of sale, including distribution, availability, and merchandising.
• Negotiate trade terms, funding, and counterparts in alignment with Unilever strategy.
• Monitor customer performance by tracking market share and contribution.
• Conduct monthly and quarterly business reviews of Joint Business Planning and trade terms.
• Perform data analysis to provide accurate business requirements for customer presentations.

Requirements

• Bachelor's or master's degree in Business Administration, Marketing, or a related field.
• At least 3 years of Sales & Marketing experience in a customer-facing role.
• Proven track record in Key Account Management, Modern Trade, or Channel Development.
• Experience developing and implementing customer or channel investment strategies.

Preferred Qualifications

• Experience within the FMCG (Fast-Moving Consumer Goods) industry.
• Background in Marketing or Trade Marketing.

About the Company

Unilever is a global business that makes a real impact on the world, with 3.4 billion people using our products every day. We are driven by our purpose to make sustainable living commonplace, believing that doing business the right way drives superior performance. At Unilever, we offer an inclusive, collaborative, and flexible working environment where you can shape your own future.