Customer Support Manager

Responsibilities

• Lead and develop regional Customer Support Associate Managers and Team Leads to deliver scalable, high-quality digital support experiences.
• Manage and develop high-performing professionals by translating organizational priorities into measurable outcomes and business KPIs.
• Drive continuous improvement through strategic initiatives focused on digital transformation, automation, and AI-enabled support models.
• Partner with cross-functional leaders in Customer Success, Product, and Engineering to represent the Voice of the Customer and identify operational gaps.
• Foster a globally aligned, customer-focused culture centered on accountability, inclusion, and innovation.
• Navigate ambiguity and shifting priorities to make sound decisions that align regional needs with global standards.

Requirements

• 8+ years of experience leading customer support, customer success, or technical support teams.
• Proven experience managing managers, team leads, or senior-level individual contributors.
• Strong understanding of customer support operations and digital support strategies within a SaaS or technology environment.
• Demonstrated expertise in driving operational improvements, process optimization, and automation.
• Strong analytical, problem-solving, and decision-making capabilities.
• Excellent communication and stakeholder management skills with the ability to influence across global organizations.

Preferred Qualifications

• Experience working across multiple geographic regions (GEOs) in a global organization.
• Experience leading teams through periods of digital transformation or organizational growth.

Benefits

• Comprehensive health and financial benefits.
• Time away and everyday wellness programs.
• Competitive compensation package including potential for annual cash bonuses and stock grants.

About the Company

Autodesk helps innovators turn their ideas into reality, transforming not only how things are made, but what can be made. From the greenest buildings to the smartest factories, our software empowers creators to design and make a better world.