Customer Support Manager

Responsibilities

• Manage client relations to ensure high levels of service satisfaction
• Perform business and operational analysis for the Europe region, including external networks and maintenance structures
• Prepare quarterly performance reviews
• Provide support for service sales and marketing campaign animation
• Organize internal and external events within Europe
• Participate in the Airbus Helicopters Business Transformation plan
• Support teams using the Salesforce CRM

Requirements

• Currently enrolled in a Master's degree level (BAC +5) program in Engineering or Business
• Proficiency in both English and French
• Ability to use AI tools such as Gemini and the Google suite
• Knowledge of Salesforce or SAP
• Strong analytical, presentation, and teamwork skills
• Customer-oriented mindset and autonomy

Preferred Qualifications

• Proficiency in German or Spanish

Benefits

• Competitive remuneration and comprehensive healthcare regimes
• Opportunities for professional growth and continuous skill development
• A diverse and international working environment

About the Company

Airbus Helicopters is a global leader in providing efficient civil and military rotorcraft solutions and services worldwide. As part of the Airbus group, we pioneer sustainable aerospace to provide technologically advanced solutions in aerospace, defense, and connected services.