Customer Support

Responsibilities

• Communicate with users via written channels including email, chat, and social media
• Provide consultation regarding company products and their functionality
• Manage user feedback and complaints effectively
• Identify and process user issues by gathering necessary information and collaborating with QA and development teams
• Collect and analyze user feedback to share actionable insights with the product team

Requirements

• 1+ years of experience as a Customer Support Manager or Agent
• Experience working with Zendesk or similar support ticketing systems
• Proven experience in a high-volume B2C environment
• Upper-Intermediate English proficiency or higher for fluent written communication
• Strong critical thinking, analytical skills, and a solution-oriented mindset
• Ability to work autonomously and take responsibility for results

Benefits

• Comfortable office in Kyiv (Podil) with shelter, stable internet, and power supply
• Provided meals, including breakfasts, lunches, snacks, and fruit
• Flexible work schedule
• Medical insurance in Ukraine (after the probation period) and access to corporate doctor services
• 20 days of paid vacation per year and unlimited sick leave
• Necessary hardware and equipment provided for work
• Professional development opportunities, including course compensation and access to business/management schools
• Access to corporate sports activities such as stretching, volleyball, basketball, boxing, and yoga