Customer Support Knowledge Management Strategy Project Manager

Responsibilities

• Lead the strategy and delivery of global, high-impact initiatives within Customer Support Knowledge Management
• Drive large-scale, complex transformation projects and multi-year roadmaps across multiple regions and business units
• Manage project financials, ensuring adherence to approved budgets and providing dependable financial forecasts
• Direct diverse project teams consisting of over 20 internal and external resources from various countries
• Lead innovation projects focused on emerging technologies, including AI, through PoCs, pilots, and scaling solutions
• Maintain and nurture relationships with upper-level stakeholders to ensure alignment and structured decision-making
• Contribute to the refinement of project management practices, tools, and templates within the organization

Requirements

• Four-year or Graduate Degree in Business Administration or a related field
• 7-10 years of professional work experience, preferably in project management
• Proven experience managing global projects and large-scale transformations
• Strong expertise in risk management, stakeholder alignment, and complex problem-solving

Preferred Qualifications

• Project Management Professional (PMP) certification
• Experience with Agile methodology and change management
• Proficiency in Microsoft Project and data analysis

Benefits

• Comprehensive health, dental, and vision insurance
• Long term and short term disability insurance
• Generous time off policies, including 11 paid holidays and flexible vacation/sick leave
• 4-12 weeks of fully paid parental leave based on tenure
• Employee assistance program and flexible spending accounts

About the Company

HP is a global leader dedicated to reshaping the way the world works. We empower our team members to create meaningful innovation and build a better future through collective success and a culture of respect and inclusion.