Customer Support

About the Company

Flux is building the world's first AI hardware engineer. Their platform enables anyone to go from idea to manufacturable board using natural language prompts, democratizing electronic design automation.

Responsibilities

• Provide responsive, empathetic support via chat, email, and community channels
• Become an expert in Flux’s design environment to guide users through workflows
• Investigate and triage technical issues with the engineering team
• Create and maintain help center articles, FAQs, and tutorial content
• Analyze support tickets to identify recurring themes and propose product improvements
• Champion customer feedback and advocate for user needs cross-functionally
• Help define and refine support processes, metrics, and tools to scale operations

Requirements

• At least 2 years of experience in customer support, success, or technical support at a software company
• Excellent written communication skills
• Ability to translate complex technical concepts into clear language
• Organized and detail-oriented with a startup mindset
• Comfortable using ticketing and CRM systems

Preferred Qualifications

• Familiarity with electronics design, CAD, or EDA tools
• Experience supporting technical or developer audiences