Customer Support Executive

Responsibilities

• Handle inbound and outbound customer calls professionally and efficiently
• Resolve customer queries, complaints, and service issues in a timely manner
• Ensure service standards and SLAs are consistently met
• Escalate unresolved issues to the appropriate point of contact or senior staff
• Maintain high customer satisfaction through clear communication and follow-up
• Review grant and contract documents for terms and conditions when required

Requirements

• 3-5 years of experience in an international BPO or call centre environment
• Strong team management, negotiation, and problem-solving skills
• Excellent verbal and written communication skills in English
• Strong organizational skills with attention to detail
• Ability to work under pressure during peak periods
• Strong team player with a customer-centric mindset

About the Company

Jeebly is a customer-focused organization committed to delivering timely, reliable service and a high standard of customer experience.