Customer Support Executive

Responsibilities

• Manage company communication channels including live chat, emails, and phone calls
• Identify and assess customer needs to ensure high levels of satisfaction
• Handle inquiries from new leads and existing clients via phone, chat, email, and client portal
• Provide timely and accurate support regarding trading accounts and technical or transactional issues
• Maintain and update CRM records with all customer interactions and actions taken
• Coordinate with internal departments by creating and assigning tasks for complex inquiries
• Follow up with clients and schedule callbacks to ensure full resolution

Requirements

• Proven experience in a customer support or client service role
• Background in Forex trading or financial markets is a strong advantage
• Excellent command of both English and Thai (spoken and written)
• Proficient in Microsoft Office applications (Word, Excel, Outlook)
• Strong phone communication and active listening skills
• Ability to work under pressure and meet tight deadlines
• Flexibility to work on a weekly rotating shift schedule (morning, afternoon, and night shifts)

Benefits

• Competitive salary along with KPI bonuses
• Night shift allowance
• Clear opportunities for personal and professional growth
• Collaborative team environment and modern tech stack

About the Company

CXM Group is a highly regulated and fast-growing global Fintech group established in 2015. Operating as an institutional liquidity provider with multiple regulatory licenses, including FCA, CXM maintains a global presence with over 20 offices in locations such as London, New York, Dubai, and Southeast Asia.