Customer Support Executive

Responsibilities

• Manage and process customer orders efficiently
• Handle website order management and order tracking
• Maintain and update customer and order database records
• Resolve customer queries and provide timely support
• Coordinate with Amazon Fulfillment for order dispatch and delivery-related issues
• Ensure smooth communication between customers and internal teams
• Monitor order status and ensure timely resolution of concerns

Requirements

• 1.5 to 2 years of experience in customer support or order management
• Proficiency in Microsoft Excel and reporting
• Experience with Website Order Handling and Database Management
• Strong Customer Relationship Management (CRM) skills
• Excellent communication and problem-solving abilities
• Ability to coordinate effectively with third-party fulfillment services

About the Company

Established in 1994, Atlanta Systems Private Limited has been a cornerstone in India's ICT landscape for nearly three decades. As a trusted leader in IoT-GPS Telematics hardware products and solutions, we have delivered over a million connected devices to thousands of users around the world. We are committed to the Make-In-India initiative, utilizing our in-house expertise and state-of-the-art manufacturing facilities to drive innovation in the industry.