Customer Support Engineer

Responsibilities

• Provide world-class service to customers and ensure success post-sales
• Provide specialized support on technical and product issues and manage escalations
• Coordinate issue resolution by collaborating with Customer Success, Product, and Engineering teams
• Act as a customer advocate by sharing product feedback to drive the product roadmap
• Create and contribute to knowledge base articles

Requirements

• Hands-on technical support experience at a SaaS company
• Experience delivering support via live chat and email
• Ability to manage multiple simultaneous live chat conversations
• Strong written, verbal, and listening communication skills
• Experience with ticketing systems like Zendesk or Salesforce

Preferred Qualifications

• Experience with NetSuite, QuickBooks, or other ERP systems
• Knowledge of accounting principles
• Experience with payment systems or working in Fintech
• Ability to read, debug, and understand HTML code and API calls

About the Company

Tipalti is an AI-powered platform for finance automation, helping mid-market businesses manage accounts payable, global payouts, procurement, and tax compliance. The company partners with leading financial institutions like Citi and Visa to enable secure global payments across 200+ countries.