Customer Support Engineer

Responsibilities

• Perform preventative and corrective maintenance, inspections, and electrical safety testing on medical equipment including patient monitoring, ventilators, and anesthesia systems.
• Act as a Philips ambassador on-site, ensuring high levels of customer satisfaction within the Australian Defence Force deployable health capability program.
• Execute technical service requests and accurately document all service records, diagnostics, and resolutions in the service management system.
• Manage technical escalations and customer complaints, following established processes to ensure timely resolution and stakeholder updates.
• Provide engineering support and level-one repairs for various manufacturers' equipment.
• Maintain up-to-date technical knowledge through continuous training and development.

Requirements

• Degree in Biomedical Engineering, Electrical Engineering, or equivalent experience in the Australian Defence Force (specializing in Communications Electronics, RADAR, Instrumentation, or Avionics).
• Minimum of 2 years of experience in a customer-facing service engineering role within the medical equipment industry.
• Strong IT skills and the ability to work effectively in a fast-paced environment.
• Ability to travel frequently to various Defense establishments across Australia (QLD, NT, SA, NSW, VIC, and TAS).
• Valid Australian driver's license.
• Ability to obtain and maintain Police and Military security clearances.

About the Company

Philips is a leading global health technology company dedicated to improving the lives of billions of people through innovation. We focus on advanced technologies in Precision Diagnosis, Image Guided Therapy, Monitoring, and Respiratory Care to support healthcare practitioners and improve patient outcomes worldwide.