Customer Support Engineer

Responsibilities

• Support the operation and maintenance of gas turbines, steam turbines, control systems, and auxiliary equipment
• Respond to technical issue requests using engineering principles and analytical problem-solving
• Prepare technical reports, procedures, and engineering documentation
• Lead root cause analysis activities and implement corrective actions
• Act as a liaison between field operations and design engineering teams
• Maintain strong customer relationships and provide technical leadership for resolution projects
• Travel to customer sites for inspections, outages, and technical review meetings
• Support commercial teams with sales and service proposal activities

Requirements

• Bachelor's Degree in Mechanical Engineering preferred
• Exposure to Gas/Steam Turbine design, operation, repair, or commissioning
• Experience developing specifications and proposals
• Strong analytical and problem-solving abilities
• Proficient technical report writing skills
• Proficiency in MS Office suite and simulation software
• Fluency in business English

Preferred Qualifications

• Knowledge of Japanese language

About the Company

Mitsubishi Power EMEA is committed to building a diverse and inclusive workplace, leveraging global expertise to solve complex energy problems and deliver strong outcomes for customers.