Customer Support Engineer

Responsibilities

• Provide expert guidance on materials, fits, tolerances, load/life calculations, sizing, and product selection
• Support customers integrating components into designs using CAD models and engineering analysis
• Handle complex, custom, and competitive cross-over quoting
• Manage quality claims by working with customer service and procurement
• Deliver technical presentations to engineering groups
• Maintain product databases, catalog content, and website information

Requirements

• Bachelor's degree in Mechanical, Electrical, or Industrial Engineering
• 0-3 years of relevant engineering or technical experience
• Solid understanding of manufacturing processes and mechanical components
• Ability to read engineering drawings and perform mechanical calculations
• Proficiency in 3D CAD software and Microsoft Office suite
• Strong written and verbal communication skills

Preferred Qualifications

• Familiarity with CRM software
• VBA/VB skills

About the Company

MISUMI Americas, a division of MISUMI Group, is a leading provider of standard, configurable, and custom manufacturing solutions, empowering engineers and procurement teams to accelerate innovation across the entire product lifecycle.