Customer Support Engineer

About the Company

Metriport is an open-source data intelligence platform that helps healthcare organizations access and exchange patient data in real-time. We integrate with all major US healthcare IT systems and tap into comprehensive medical data for 300+ million individuals.

Responsibilities

• Act as the first responder for all inbound technical issues, owning resolution from triage to follow-up
• Build and maintain automated support systems, including ticketing workflows and self-service tooling
• Reproduce bugs, perform root cause analysis, and provide well-documented escalations to engineering
• Synthesize customer issue patterns into actionable feedback for the Product team
• Create and maintain internal and external knowledge bases, FAQs, and integration guides

Requirements

• 3+ years in technical support, developer support, or software engineering
• Experience writing and deploying production code
• Strong familiarity with APIs and webhooks
• Ability to work through ambiguous, multi-constraint problems with sound judgment
• Comfortable with availability outside traditional hours as the company scales
• High ownership mindset focused on fixing root causes

Preferred Qualifications

• Experience in Healthcare IT or Healthtech (FHIR, HL7, SMART on FHIR)
• Hands-on experience with support tooling like Pylon
• Experience with engineering on-call rotations
• Background in early-stage startups (Series A or earlier)
• Experience supporting open-source developer tools or APIs

Benefits

• Competitive equity and compensation package
• Full family Platinum health, dental, and vision coverage
• 401(k) retirement plan with matching
• Flexible work from home or in-office options
• Complimentary healthy lunches when in-office
• Quarterly company off-sites
• MacBook provided
• Unlimited PTO