Customer Support Engineer I

Responsibilities

• Take ownership of customer issues reported and see problems through to resolution
• Research, diagnose, troubleshoot, and identify solutions to resolve system issues
• Follow standard procedures for proper escalation of unresolved issues to appropriate internal teams
• Understand the application both functionally and technically to provide accurate solutions
• Prioritize and manage several open issues simultaneously while ensuring all issues are properly logged
• Prepare accurate and timely reports and document technical knowledge in notes and manuals

Requirements

• Experience as an Application, Product, or Customer Support Engineer
• Hands-on experience using chat and ticketing tools
• Strong complex problem-solving skills
• Excellent written and verbal communication skills
• Ability to learn and master employer-specific software quickly
• Willingness to work rotational shifts

Preferred Qualifications

• Basic understanding of IoT (Internet of Things) and software integration

About the Company

Tekion is disrupting the automotive industry with the first cloud-native automotive platform. Our ecosystem connects OEMs, retailers, and consumers through a seamless platform powered by Big Data, Machine Learning, and AI. We are building intuitive solutions that transform the automotive retail experience globally.