Customer Support Engineer

Responsibilities

• Own end-to-end deployment of the CashFlo platform for enterprise customers, including configuring integrations and workflows.
• Act as the primary technical point of contact for customers to understand business flows and system constraints.
• Translate customer requirements into clear technical inputs for Product and Engineering teams.
• Handle L1/L2 production support, debugging data, integration, performance, and infrastructure issues.
• Troubleshoot ETL pipelines, data workflows, and support data ingestion, transformation, and reconciliation.
• Create deployment guides, runbooks, and internal documentation while sharing customer feedback with Product teams.

Requirements

• 4–8 years of experience in technical customer-facing roles.
• Strong understanding of ETL pipelines and data workflows.
• Proficiency in Java SpringBoot or Python, and PostgreSQL.
• Experience with cloud environments such as AWS, GCP, or Azure.
• Knowledge of cloud networking fundamentals.
• Familiarity with SQL, APIs, monitoring, and logging tools.
• Excellent written and verbal communication skills with strong troubleshooting abilities.

Preferred Qualifications

• Experience with SaaS, FinTech, or enterprise platforms.
• Previous experience in Solutions Engineering, Deployment Engineering, or L2/L3 Technical Support.
• Experience working in a startup or high-growth environment.

About the Company

CashFlo is building India’s largest B2B Payments Platform, transforming how businesses pay and get paid. Our award-winning platform processes ₹20,000+ Crores of invoices every month, serving 300,000+ MSMEs and 1,200+ corporates. We are a team of problem solvers building a technology-first company, backed by Elevation Capital and General Catalyst.