Customer Support Engineer

Responsibilities

• Deploy and install the platform into customer environments and troubleshoot installation issues
• Support ongoing upgrades and day-to-day operations to maintain environment stability
• Triage and resolve customer-reported issues alongside L1 support
• Diagnose failures across the stack including compute, networking, storage, and services
• Reproduce issues safely using read-only diagnostics in multi-tenant environments
• Build and maintain dashboards, monitors, and runbooks to prevent recurring issues
• Write clear, evidence-backed escalations and post-incident notes
• Communicate status and resolutions to customers clearly and on time

Requirements

• Experience with distributed-systems debugging and hypothesis-driven troubleshooting
• Proficiency with Kubernetes and Docker
• Hands-on experience with major cloud providers (GCP, AWS, or Azure)
• Strong monitoring and observability practice using tools like Datadog
• Ability to work US-aligned hours and participate in a rotating on-call schedule

Preferred Qualifications

• Literacy in Python and Redis
• Understanding of message queueing and transport faults
• Knowledge of Networking, WebSockets, and TLS
• Proficiency with SQL/PostgreSQL
• Experience with CI/CD, Helm, and container deployment pipelines
• Familiarity with secrets management tools like Vault
• Experience with Linux and Windows environments
• Prior customer-facing support or SRE/on-call experience

About the Company

Blitzy is an AI software development platform on a mission to revolutionize the software development life cycle by autonomously building custom software. Based in Cambridge, MA, Blitzy is transforming how enterprises build software using an agentic platform that executes a significant portion of development work.