Customer Support Engineer

Responsibilities

• Answer daily repair queries related to design and documentation in liaison with partner design offices
• Liaise with Design Offices to ensure requested repair definitions and justifications are available timely
• Coordinate with spare parts organizations to ensure repair parts availability
• Initiate and update structure repair documentation
• Assist operators on-site for structure damage evaluation and repair embodiment
• Ensure seamless information flow to and from operators regarding repair matters
• Provide engineering support to Customer Services departments and regional teams
• Act as a customer focal point to ensure clear communication between operators, MROs, lessors, and the Airbus network
• Manage projects aimed at improving repair stages and operational processes

Requirements

• Qualified Engineer with a minimum of 3 years of professional experience
• Strong knowledge of aircraft structures design and stress analysis
• General knowledge of composite materials and metallurgy
• Experience in structural repairs and MRO environments
• Understanding of airline and MRO operations
• Fluent in English (written and spoken)
• Excellent presentation and coordination skills
• Ability to work in a highly demanding, customer-centric environment

Benefits

• Attractive salary with success and profit-sharing schemes
• Employee savings plans and voluntary stock purchase plans
• Work-life balance initiatives including extra days off and holiday transfer options
• Comprehensive health insurance coverage (disability, invalidity, death)
• Access to over 10,000 e-learning courses for continuous professional development
• On-site amenities such as health services, gym, and concierge services depending on location

About the Company

Airbus pioneers sustainable aerospace for a safe and united world. The company constantly innovates to provide efficient and technologically advanced solutions in aerospace, defence, and connected services. In commercial aircraft, Airbus offers modern and fuel-efficient airliners and associated services, maintaining its position as a global leader in the industry.