Customer Support Coordinator

Responsibilities

• Communicate efficiently with clients by providing quotations, processing orders, and responding to messages
• Handle sensitive issues such as overdue invoice reminders
• Assist clients with using the online platform and encourage feature adoption
• Resolve client concerns regarding service requests, order status, documentation, invoice coordination, and reports

Requirements

• University degree in Business or a related field
• Experience handling difficult clients preferred
• Open to highly trainable fresh graduates
• Good command of English

Benefits

• HMO (Medical insurance) 100% for Employee and 100% for first dependent
• 15 days paid leave
• Team-building activities
• Performance-based salary adjustments
• Employee recognition awards

About the Company

QIMA is on a mission to offer clients smart solutions to make products they can trust. Operating in over 100 countries, we serve the consumer products, food, and life sciences industries, helping over 30,000 brands achieve quality excellence through on-the-ground expertise and digital solutions.