Customer Support Coordinator

Responsibilities

• Coordinate cash collections, employee safety statistics, and track safety training
• Manage truck inventory counts and process shipments
• Generate on-call schedules and assist with customer surveys
• Work with the CRC to schedule customer service requests from initiation to completion
• Maximize technical resource productivity by efficiently scheduling and dispatching technicians
• Generate and track customer orders, set up new customer accounts, and work with vendors on invoice issues
• Support parts ordering, RMAs, and supply chain finance tasks

Requirements

• High school diploma or equivalent (Associate or College degree preferred)
• 2 years of administrative experience in Sales, Operations, or Administration
• Proficiency in Microsoft Office (Word, Excel, PowerPoint)
• Experience with CRM tools such as Siebel or Salesforce
• Ability to travel to Roanoke, VA once per month
• Strong problem-solving skills and ability to multi-task in a fast-paced environment

Benefits

• Competitive hourly rates
• Comprehensive benefits package including medical, dental, and vision care available from day one
• 401K plan
• Paid vacation, holidays, and sick time
• Extensive product and on-the-job training opportunities
• Company vehicle, tools, and equipment provided
• Employee discount programs

About the Company

Johnson Controls is a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization. For more than 140 years, we have helped customers use energy more productively and reduce carbon emissions through advanced technology and industry-leading field organization.