V
Posted 19 hours ago
Customer Support Associate
Visit HealthAssociate/Sr. Associate - Customer Support
Requirements
Graduate degree, 2-6 years customer support experience, Fluent English and Hindi, Proficiency in MS Office and CRM
Skills
CRMMicrosoft Office
About the role
About the Company
Visit Health is a pioneering health-tech platform, founded in 2016 by BITS Pilani alumni, dedicated to making healthcare accessible, affordable, and preventive. Our services range from physical and mental wellness to OPD benefits, empowering both individuals and corporations to prioritize well-being.
Responsibilities
- Handle incoming calls, emails, and chat support to resolve customer queries promptly
- Guide customers through the usage of Visit Health’s app and services
- Address complaints, provide appropriate solutions, and follow up to ensure resolution
- Maintain accurate records of customer interactions and transactions in CRM tools
- Collaborate with internal teams such as Operations, Sales, Claims, and Tech
- Educate customers on new offerings, promotions, and features
- Meet daily and weekly performance targets regarding response time and satisfaction
- Collect and share customer feedback to improve processes
Requirements
- Graduate in any discipline
- 2 to 6 years of experience in Customer Service or Customer Support
- Excellent communication skills in English and Hindi
- Strong problem-solving skills with empathy and patience
- Proficiency in MS Office and CRM tools
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Visit Health · Noida