Customer Support Associate

Responsibilities

• Provide empathetic, around-the-clock support to French-speaking SMEs to help them manage business banking and administrative solutions
• Tackle complex banking challenges including unfamiliar transactions, missing payments, and direct debits
• Identify and highlight patterns in customer inquiries to suggest process improvements and new workflows
• Juggle multiple priorities to ensure members receive a fast, fluid, and high-quality support experience
• Mentor new team members and assist with common back-office tasks

Requirements

• Excellent spoken and written French skills
• Good spoken and written English skills
• Experience in customer service within the finance industry
• Experience working in a startup environment
• Proficiency in industry tools such as Kustomer, GSuite, and Jira
• Strong organizational skills and a knack for problem-solving

Benefits

• 25 days paid annual leave
• 3 paid days off for volunteering or L&D activities
• Extended maternity and paternity leave
• Annual personal L&D budget
• Additional health and dental insurance
• Mental wellbeing platform
• Office snacks, light food, and drinks
• WFH equipment allowance

About the Company

Tide helps SMEs save time and money by offering business accounts, banking services, and connected administrative solutions like invoicing and accounting. Supporting over 2 million members globally across the UK, India, Germany, and France, Tide uses advanced technology to transform the small business banking market.