Customer Support Associate

Responsibilities

• Be the primary point of contact for B2B customers via Voice, Email, and Chat
• Provide timely and professional support while maintaining SLAs
• Take ownership of customer interactions with proactive problem-solving
• Maintain accurate customer records and call documentation
• Meet performance metrics regarding quality, productivity, and resolution
• Suggest process improvements and flag recurring issues

Requirements

• Good verbal and written English communication skills
• Strong customer service mindset
• Ability to empathize and manage time effectively
• Basic knowledge of Windows operating systems
• Familiarity with email etiquette and multi-channel communication
• 0–2 years of experience (freshers welcome)
• High school diploma or equivalent

About the Company

Sutherland is a digital transformation company focused on delivering exceptional experiences for both customers and employees through robotic automation, conversational AI, and cloud-based platforms.