Customer Support Associate

Responsibilities

• Be the primary point of contact for Business-to-Business customers via phone calls
• Provide timely, accurate, and professional support while maintaining service-level agreements (SLAs)
• Take full ownership of interactions with proactive problem-solving
• Handle sensitive issues with empathy and a positive brand portrayal
• Maintain precise customer records and call documentation
• Meet performance metrics including quality, productivity, and first-contact resolution
• Suggest process improvements and flag recurring customer issues

Requirements

• Good verbal and written communication skills in English
• Strong customer service mindset
• Ability to empathize and manage time effectively
• High school diploma or equivalent
• 0–2 years of experience (freshers welcome)

About the Company

Sutherland is a digital transformation company focused on delivering exceptional experiences for both customers and employees through robotic automation, conversational AI, and cloud-based platforms.