Customer Support Associate

Responsibilities

• Be the primary point of contact for B2B customers via calls, email, and chat
• Provide timely and professional support while maintaining SLAs
• Take ownership of interactions with proactive problem-solving
• Handle sensitive issues with empathy and a positive brand image
• Maintain precise customer records and documentation
• Meet performance metrics including quality, productivity, and resolution rates
• Suggest process improvements and flag recurring issues

Requirements

• Good verbal and written English communication skills
• Strong customer service mindset
• Ability to empathize and manage time effectively
• High school diploma or equivalent
• 0–2 years of experience

About the Company

Sutherland is a digital transformation company focused on delivering exceptional experiences for both customers and employees through robotic automation, conversational AI, and cloud-based platforms.