Customer Support Associate

About the Company

Playground is working to make excellent child care accessible to all. Playground has built best in class software to manage all aspects of running a child care business, eliminating the administrative work of running a center.

Responsibilities

• Provide empathetic, customer-centric support to understand client needs
• Respond to customer inquiries via chat in a timely and professional manner
• Troubleshoot technical issues and guide customers through solutions
• Collaborate with product and engineering teams to escalate and resolve complex issues
• Document and track customer interactions and feedback for product improvement
• Maintain a deep understanding of the platform to provide accurate support
• Update the Help Center by creating and adding new articles

Requirements

• Bachelor’s degree required (Business, Communications, Economics, or related field preferred)
• Strong sense for system optimization and first-principles problem solving
• Ability to operate in ambiguity and fast-paced environments
• High level of ownership, work ethic, and career ambition

Benefits

• Competitive salary + equity
• 3 weeks of PTO
• Health, vision, and dental benefits
• $1200/year education stipend
• Free lunch daily
• Collaborative and supportive work culture with high autonomy