Customer Support Associate

About the Company

Padlet is building software for a good education that inspires curiosity, creativity, and community. With 40 million users, Padlet is one of the most used apps on the planet, enabling visual content creation and collaboration in millions of classrooms worldwide.

Responsibilities

• Effectively solve customer inquiries via phone and email
• Hold a high bar for Support when owning customer interactions
• Identify, document, and follow up with engineers on product bugs and features
• Advocate for customers by identifying trends in issues and suggesting improvements to processes, policies, and products
• Recognize errors and draft improvements to content in the external Support Center and internal documentation
• Collaborate with members of other teams to root out answers and be a resource to teammates

Requirements

• Ability to provide support fluently in English and Korean
• Experience in direct customer or client-facing roles
• Strong organizational, analytical, written, and verbal communication skills
• Superb attention to detail
• Excellent time-management skills
• Ability to quickly adapt to new situations and think on your feet

Benefits

• Medical and dental insurance for you and your family
• Stock options
• Catered lunches and dinners
• 20 vacation days, plus sickness and bereavement days
• Parental leave
• Gadgetry including a new phone every year
• Badassery budget for professional development