Customer Support Associate

Responsibilities

• Effectively solve customer inquiries via phone and email
• Hold a high bar for Support when owning customer interactions
• Identify, document and follow up with engineers on product bugs and features
• Advocate for customers by identifying trends in issues and suggesting improvements to processes, policies and products
• Recognize errors and draft improvements to content in the external Support Center and internal documentation
• Collaborate with members of other teams to root out answers and be a resource to teammates

Requirements

• Ability to provide support fluently in English
• Experience in direct customer or client-facing roles
• Strong organizational, analytical, written and verbal communication skills
• Superb attention to detail
• Excellent time-management skills
• Ability to quickly adapt to new situations and think on your feet

Benefits

• Medical and dental insurance for you and your family
• Stock options
• Catered lunches and dinners
• 20 vacation days plus sickness and bereavement days
• Parental leave
• Annual new phone and necessary gadgetry
• Badassery budget for professional development

About the Company

Padlet is building software for a good education, enabling visual content creation and collaboration in millions of classrooms worldwide. With 40 million users, Padlet is one of the most used apps on the planet.