Customer Support Associate

About the Company

Manly Bands is one of the world's fastest-growing men's ring companies. We craft unique, affordable rings from materials like meteorite, dinosaur bone, antler, and wood, on a mission to reinvent how men shop for rings.

Responsibilities

• Handle customer inquiries via phone, chat, and email with speed and personality
• Become a product and policy expert across a deep catalog
• Meet weekly performance goals while maintaining high-quality customer experience
• Find creative solutions to leave customers genuinely impressed

Requirements

• Comfortable navigating web-based tools and apps
• Self-motivated and organized with strong time management skills
• Detail-oriented and dependable
• Strong communication skills and ability to work well within a team

Preferred Qualifications

• Shopify experience
• Mac experience
• Prior customer service or eCommerce experience
• A sense of humor and ability to engage in witty banter

Benefits

• Medical, dental, vision, and life insurance
• 401(k) with matching
• Paid time off and paid holidays
• FSA