Customer Support Associate

Responsibilities

• Respond to international customer queries via voice calls to provide effective resolutions and support
• Update and process customer information accurately within company systems
• Resolve customer problems in a timely manner while taking ownership of commitments
• Use clear and simple English to deliver information and solutions effectively
• Maintain a high level of professional integrity, empathy, and respect in all customer interactions
• Liaise with internal team members to resolve complex queries that cannot be handled at the first point of contact

Requirements

• Minimum SSC (10th) passed
• Proficiency in verbal and written English communication
• Computer literacy, including experience with Microsoft Outlook and Word
• Strong typing skills meeting process-specific requirements
• Ability to handle and resolve complex customer calls with a professional manner

Preferred Qualifications

• Minimum 1 year of experience in a BPO or related industry

About the Company

Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. We specialize in helping customers stay ahead of the curve through transformational solutions that reimagine business processes and deliver increased efficiency, deeper insights, and superior outcomes. We are trusted partners to over 100 leading brands across the US, UK, Philippines, Mexico, and India.