Customer Support Associate

Responsibilities

• Process order entry, ensuring accuracy and efficiency
• Send and track order confirmations to customers
• Monitor, identify, and correct shipping errors
• File and follow up on claims, including recording damages, overages, and shortages
• Provide customer service and administrative support to the Operations Team
• Assist with department reporting and data entry
• Perform additional duties to support operational efficiency

Requirements

• 1-3 years of experience
• Proficiency in MS Office (Excel, Outlook, Word)
• Expertise with enterprise accounting software (Great Plains preferred)
• Excellent oral and written communication skills
• Ability to work independently and as part of a team
• Ability to work in a fast-paced, high-demand environment
• Ability to take ownership of job responsibilities

Benefits

• Comprehensive Medical, Dental & Vision benefits
• Long- and short-term disability
• Life insurance
• 10 Vacation days per year subject to accrual policy
• 11 Company paid holidays
• 401(k) with Company match
• Identity theft and legal services

About the Company

Celsius Holdings, Inc. is a global CPG company united by powerhouse brands like CELSIUS®, ALANI NU®, and ROCKSTAR®. We create a collaborative culture built on inclusivity and innovation.