Customer Support Associate

Responsibilities

• Process order entry to ensure accuracy and efficiency
• Send and track order confirmations to customers
• Monitor, identify, and correct shipping errors as needed
• File and follow up on claims, including recording damages, overages, and shortages
• Provide customer service and administrative support to the Operations Team
• Assist with department reporting and data entry
• Perform additional duties to support operational efficiency

Requirements

• 1-3 years of professional experience
• Proficiency in MS Office applications, specifically Excel, Outlook, and Word
• Expertise with enterprise accounting software
• Excellent oral and written communication skills
• Ability to work independently and as part of a team in a fast-paced environment
• Ability to take ownership of job responsibilities and duties

Preferred Qualifications

• Experience with Great Plains accounting software

Benefits

• Comprehensive Medical, Dental & Vision benefits
• Long- and short-term disability
• Life insurance
• 10 Vacation days per year (subject to accrual policy)
• 11 Company paid holidays
• 401(k) with Company match
• Identity theft and legal services

About the Company

Celsius Holdings, Inc. is a global CPG company united by powerhouse brands. We create a collaborative culture built on inclusivity, innovation, and a belief that great ideas can come from anywhere. We are redefining the future of modern energy.