Customer Support Associate

Responsibilities

• Serve as the primary contact for users across various channels including chat, email, and calls
• Manage user queries, resolve issues, and ensure high levels of customer satisfaction
• Collaborate with internal teams to address user concerns and streamline resolution processes
• Identify common user issues and provide feedback to help enhance the product and user experience

Requirements

• 3 to 5 years of experience in customer-centric roles
• Exceptional written and verbal communication skills
• Ability to work rotational shifts, including night shifts
• Ability to work a 6-day work week
• Based in Bangalore for onsite work

Preferred Qualifications

• Experience within the Fintech or Payments industry

Benefits

• Opportunity to participate in the ESOPs program
• Professional growth through regular training sessions and workshops
• Potential for vertical advancement within the company
• Collaborative and inclusive work culture

About the Company

Aspora is building a borderless financial operating system that makes money as mobile and transparent as its users. Backed by leading venture capitalists like Sequoia Capital and Y Combinator, we are a global team dedicated to redefining what global banking can be through extreme ownership and customer obsession.